Privacy Policy

1. Regulatory Status & Scope of Services

MP Housing Solutions & ALE is an independent corporate housing, lodging, and temporary relocation provider. We are not an insurance company, public adjuster, or claims adjusting firm. We coordinate temporary furnished housing placements and direct carrier billing under a policyholder's Additional Living Expense (Loss of Use / Coverage D) insurance policy provisions.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal and claim-related information when you visit our website, submit housing requests, utilize our GoHighLevel client portal, or communicate with our placement coordinators.

2. Information We Collect

To coordinate emergency lodging and carrier billing, we collect information submitted directly by policyholders, assigned insurance adjusters, property owners, and referral partners:

• Contact & Identifying Information: Full name, current address, damaged property address, personal phone number, and email address.
• Household & Relocation Requirements: Family size, number of adults and children, school district needs, accessibility/ADA requirements, and pet details (including number, breed, and weight).
• Insurance & Claim Details: Insurance carrier name, policy number, assigned claim number, insurance declaration pages (specifically Coverage D / Loss of Use limits), assigned adjuster contact details (name, phone, email), and structural repair timelines provided by mitigation/restoration contractors.
• Partner & Property Host Information: Property ownership records, physical address, furnished property specifications, and direct ACH payout/banking information for leased units.
• Portal & Communications Data: Account credentials, messaging logs between coordinators, adjusters, and clients, maintenance requests, and extension documentation submitted through our portal.

3. How We Use Your Information

We use collected information strictly to fulfill relocation services, including:

• Matching displaced families to suitable furnished homes in our network.
• Preparing itemized rate proposals and securing lodging authorizations from assigned claims adjusters.
• Managing Direct Pay Authorizations and submitting direct corporate invoices to insurance carriers for monthly rent and utility disbursements.
• Coordinating lease extensions, stay tracking, and move-in logistics (including lock codes and Wi-Fi credentials) via our secure client portal.
• Sending operational SMS alerts, file status updates, and emergency notifications regarding temporary housing placements.

4. How Information Is Shared and Disclosed

We do not sell, rent, or trade your personal information. We disclose data solely to parties necessary to execute temporary housing placements:

• Insurance Carriers & Adjusters: We share household occupancy details, itemized rate quotes, stay dates, and direct pay agreements with your insurance company and assigned adjusters for billing and file approval.
• Property Hosts & Landlords: We provide household composition, pet profiles, and stay duration details to property owners within our network to confirm accommodations.
• Restoration Contractors: When authorized, we share relocation timelines with your project manager to coordinate access for structural repairs.
• Service & Platform Providers: We utilize secure third-party platforms (including GoHighLevel for portal management and communications) strictly to process placements and store records under enterprise encryption standards.
• Legal & Regulatory Obligations: Information may be disclosed if required by law, subpoena, or to protect property safety and legal rights.

5. Communications & Messaging Consent (SMS/Text)

By submitting your phone number via our intake forms or client portal, you consent to receive operational communications, SMS alerts, and placement updates from MP Housing Solutions & ALE regarding your housing file.

• Message and data rates may apply.
• Mobile contact information will not be shared with third parties for promotional or marketing purposes.
• You may opt out of non-essential SMS updates at any time by replying "STOP."

6. Data Security & Retention

We implement enterprise-grade administrative, technical, and physical safeguards to protect insurance files, personal identifying data, and payment authorizations against unauthorized access, loss, or alteration. Data is retained only for the duration necessary to manage your placement, finalize carrier audits and reconciliations, and satisfy applicable accounting, tax, and legal retention obligations.

7. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate contact or claim information, or request deletion of data that is no longer required for active insurance billing or legal compliance. Requests can be submitted directly through your client portal account or by contacting our team.

8. Contact Information

For questions, updates, or privacy requests regarding this policy, contact: